Refund Policy
When money comes back to you and how.
When a refund applies
You get a full refund if we cannot supply what you ordered, if the item arrives damaged or not as described and you report it within 3 days of delivery, or if you cancel before dispatch.
A change of mind after delivery is not eligible for a refund, but may be eligible for an exchange under the Exchange Policy.
How refunds are paid
Cash-on-delivery orders are refunded to your bKash or Nagad number, or to your bank account, within 7 working days of the returned item reaching us.
Online payments, once available, are refunded to the original payment method within 7–10 working days.
Condition of returns
Returned items must be complete: original box, accessories, invoice and any free gifts. Phones must be signed out of iCloud or Google accounts and have no activation lock.
Questions? Message us on WhatsApp or call the store — we would rather explain than surprise you.